How to post a donation problem or refund request

Post here if you have a donation problem or want a refund.
Forum rules
Please use the format described here. Topics posted in this section are not publicly visible.
Site Admin
User avatar
Posts: 143
Joined: Thu May 01, 2008 2:00 pm

How to post a donation problem or refund request

Postby PkHonor » Sat Jan 26, 2013 3:00 pm

If you have donated to us but not received your credits, or if you wish a refund on your donation, please make a new topic in this board, in the format below.
Please note it may take a few days until your topic will be answered.

Format:
Code: Select all
Username you used to donate with:
E-mail used for donation:
Onebip/PayPal/CoinPayments:
Amount you donated:
(Optional) Date and time of donating:
Order ID/Receipt ID:
Description of your problem (or reason for refund):


A correct way to fill this in would be:
Code: Select all
Username you used to donate with: Mike
E-mail used for donation: mike@pkhonor.net
Onebip/Paypal/CoinPayments: PayPal
Amount you donated: €18
(Optional) Date and time of donating: August 25th around 10PM (GMT +1)
Order ID/Receipt ID: 1500-8038-9617-4562
Description of your problem (or reason for refund): donated but didn't receive my credits


How do I find my PayPal transaction ID?


PLEASE NOTE: if you paid through PayPal with an eCheck, allow up to 10 days for PayPal to verify if the eCheck is in fact legit. Only after PayPal has verified the eCheck, you'll receive the credits.

As for refunds, please note that we only refund PayPal donations, Onebip donations are NOT refundable. We also cannot refund any donations older than 2 months.

Return to Donating

Who is online

Users browsing this forum: No registered users and 1 guest