Account Recovery Guide: 2015.

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Jade
Honor Player
Posts: 1777
Joined: Thu Oct 16, 2014 10:32 pm

Account Recovery Guide: 2015.

Post by Jade » Thu Dec 10, 2015 2:29 pm

To recover an account through our automated system you must first have a linked forum account.
For those that do not have a forum account but do play the game. *REGISTRATION*
Spoiler: show
We should start by registering your forum account.
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You can use a game account to register on the website. This account will be your main community account and give you access to the forums, account management and support.
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To first register your in game account to a forum account you must have played 10 minutes or longer on the account.
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To check your timeplayed try ::timeplayed
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Confirm 10 minutes has been played then try again, fill out all the information requested.
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Congratulations you now have a linked forum account. To actually log into the account you just registered you should probably go to the email you provided and click the link in confirming this is your real email address.
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you can now continue with the guide. this part is only for new users that needed to register an account name.
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For those that have a forum account, but do not have a linked forum account. *LINKING*
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User account control panel (settings gear) under account management, and then further under linked game accounts..
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select the Image symbol
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Fill in your password and bankpin *if you have one*
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you have now linked your account to the main recovery email address
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Got linking figured out and want to add another account to your email address? *LINKING*
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Same concept just scroll down a little further and fill in password and pin for any new user accounts you want to add.
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Don't use the email registered to your account? not a problem! *ACCOUNT MANAGEMENT*
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just select change and fill out the requested information!
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If you have all of the above figured out and to just simply recover your password or pin... *RECOVERY METHOD!*
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From this screen just....Image

User Control Panel...Image


Click the account name under linked accounts *MAKE SURE IT HAS AN EMAIL ADDRESS!!...
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Click the Recover Password/Bank pin option
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CONFIRM!
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Finally just go to your email and follow the link given by the pkhonor automated account recovery system.
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You should be able to recover an account password and bank pin within seconds through this method rather than using the recovery process.

Recovery process:
Spoiler: show
Post a recovery here, read this and use this format:

Title

Code: Select all

Username | (Password/Bank Pin) Recovery | Date
Body

Code: Select all

Account Name you wish to Recover:
.) What are you trying to recover: (Password/Bank Pin/Forum Account)
.) Which Country or State did you create your account in:
.) Which Country or State are you creating this Recovery in:
.) What Internet Service Provider (ISP) was the account created under: (Example: AT&T, Verizon, etc.)
.) When did you create your account:
.) Name other accounts you own so we can compare the IP Addresses:
.) Did you ever Donate on the account:
.) If you did donate, please post the Transaction ID’s:
.) If you donated, how many credits did you donate for:
.) What account are you currently using:
.) If you can, please provide a picture or video of the account:
.) Do you believe you were hacked: (Yes/No)
.) If you have any other accepted recoveries, please provide the link here:
Do NOT post your password on your Recovery.
Please do not “bump” your thread. It will only result in your Recovery taking longer to complete.
Always use the correct format. If your Recovery does not contain the proper format, it will be disapproved.
Please refrain from making multiple Recoveries. If your Recovery isn’t visible, it’s because we haven’t approved the post yet.
If you are recovering more than one account, please include it on one recovery instead of making several threads.

How to find transaction ID's
Spoiler: show
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Last edited by Jade on Thu Dec 10, 2015 4:25 pm, edited 1 time in total.
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yeah I've got multiple personalities but you're two faced AF

Jousi
Premium Donator
Posts: 1319
Joined: Sun Jul 19, 2015 6:04 pm
Location: Internet café

Re: Account Recovery Guide: 2015.

Post by Jousi » Thu Dec 10, 2015 4:16 pm

This guide is good.
Last edited by Jousi on Thu Dec 10, 2015 4:27 pm, edited 1 time in total.

User avatar
Kim
Honor Player
Posts: 876
Joined: Sat Apr 04, 2015 11:56 pm
Location: New Jersey

Re: Account Recovery Guide: 2015.

Post by Kim » Thu Dec 10, 2015 4:19 pm

Guys, keep it off her thread please.

OT: I like the guide, I will refer players to this instead of linking 2 different links. :D
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